You are a consultant who has been brought in to understand the reason for
poor performance of services for a large multi-site client. Your review has
established that, due to internal promotions, the ability of front line supervisors to manage and motivate staff requires development.
Write a report on the topic “Managing People in Facilities Management”, of approximately 5,000 words, to your client following your
review, outlining the theories and principles of managing people and
identifying areas for improvement within the client team and associated
benefits.
Alternatively, you may base your report on your own organisation clearly
stating any assumptions.
1.1 Identify various approaches to workload planning and work allocation.
1.2 Evaluate their effectiveness within the context of an organisation▓s overall
strategy.
2.1 Evaluate the extent to which an organisation▓s process enables the
Facilities Manager to recruit the right people with the right skills,
experience and approach for the role in question.
2.2 Analyse and develop selection criteria to ensure the right people are
recruited within facilities management.
2.3 Analyse the strengths and weaknesses in the recruitment process and
make recommendations for change.
3.1 Analyse appropriate theories, principles and practices for motivating and
retaining staff.
3.2 Apply appropriate theories, principles and practice to motivating and
retaining staff and review their effectiveness.
3.3 Evaluate the application of the dynamics of reward and recognition within
a facilities management function.
3.4 Evaluate the extent to which they are successful.
3.5 Analyse ways to develop staff.
3.6 Analyse ways to promote a learning culture within an organisation.
4.1 Analyse the reasons why staff leave and review implications.
Cohort Reference No. 3 BIFM Membership No.
(FM5.03/53370/1)
4.2 Investigate the application of succession planning including its benefits.
4.3 Investigate skill transference within the working environment including its
benefits.
4.4 Evaluate the effectiveness of disciplinary and grievance procedures within
an organisation.
5.1 Apply the principles of staff monitoring and performance appraisal in a
facilities management context.
5.2 Analyse their impact on productivity and recruitment costs.
5.3 Analyse methods used for improving team and individual performance.
5.4 Explain how training and development is used to support improvement in
performance.
6.1 Analyse different communication methods for different situations.
6.2 Review the effectiveness of the communication methods within a range of
different situations.
7.1 Analyse the extent and causes of work-related stress.
7.2 Propose ways of creating an organisational culture that will minimise
stress levels.
7.3 Explain how to manage own and staff stress issues.
8.1 Analyse and evaluate the implications and impact of legislation relating to
employment upon an organisation.
Cohort Reference No. 4 BIFM Membership No.
(FM5.03/53370/1)
Managing people in facilities management
Title: Managing people in facilities management
Level: 5
Credit value: 8
Learning outcomes
The learner will:
Assessment criteria
The learner can:
1. Be able to undertake and review
human resource planning in a
facilities management context
1.1 Identify approaches to workload
planning and work allocation.
1.2 Evaluate their effectiveness within the
context of an organisation▓s overall
strategy.
2. Be able to review and improve
processes for selecting and
recruiting appropriate people
2.1 Evaluate the extent to which an
organisation▓s process enables the
Facilities Manager to recruit the right
people with the right skills, experience
and approach for the role in question.
2.2 Analyse and develop selection criteria
to ensure the right people are recruited
within facilities management.
2.3 Analyse the strengths and
weaknesses in the recruitment process
and make recommendations for
change.
3. Be able to use and review
appropriate processes to manage
staff retention
3.1 Analyse appropriate theories,
principles and practices for motivating
and retaining staff.
3.2 Apply appropriate theories, principles
and practice to motivating and
retaining staff and review their
effectiveness.
3.3 Evaluate the application of the
dynamics of reward and recognition
within a facilities management
function.
3.4 Evaluate the extent to which they are
successful.
3.5 Analyse ways to develop staff.
3.6 Analyse ways to promote a learning
Cohort Reference No. 5 BIFM Membership No.
(FM5.03/53370/1)
culture within an organisation.
4. Be able to use and review
appropriate processes to manage
staff exit
4.1 Analyse the reasons why staff leave
and review implications.
4.2 Investigate the application of
succession planning including its
benefits.
4.3 Investigate skill transference within
the working environment including its
benefits.
4.4 Evaluate the effectiveness of
disciplinary and grievance procedures
within an organisation.
5. Be able to manage and monitor
staff performance in a facilities
management context
5.1 Apply the principles of staff monitoring
and performance appraisal in a
facilities management context.
5.2 Analyse their impact on productivity
and recruitment costs.
5.4 Analyse methods used for improving
team and individual performance.
5.6 Explain how training and development
is used to support improvement in
performance.
6. Understand the importance of good
communication methods within
people management
6.1 Analyse different communication
methods for different situations.
6.2 Review the effectiveness of the
communication methods within a
range of different situations.
7. Be able to manage stress in the
workplace
7.1 Analyse the extent and causes of
work-related stress.
7.2 Propose ways of creating an
organisational culture that will
minimise stress levels.
7.3 Explain how to manage own and staff
stress issues.
8. Understand the implications of
compliance and non-compliance
with the key legislation
8.1 Analyse and evaluate the implications
and impact of legislation relating to
employment upon an organisation.
Cohort Reference No. 6 BIFM Membership No.
(FM5.03/53370/1)
NOTES TO LEARNERS
a. Remember to always title your assessment e.g.
⌠FM5.03 MANAGING PEOPLE IN FACILITIES MANAGEMENT■
b. Remember to always reference each page of your assessment with the
Cohort Reference Number and your BIFM Membership Number (see footer
below).
c. It is recommended that you annotate your work with the assessment criteria
number for ease of marking.
d. Any text which has been copied MUST be accurately referenced to the
original source (e.g. Harvard Referencing). Any text which is copied and not
referenced is deemed as plagiarism which may result in your work being
voided (please refer to the BIFM Malpractice Policy & Procedure). You will be
asked to sign a statement to the effect that your assessment is your own work
before submission to BIFM for marking.
e. When presenting your assessment, please use font size 12.
f. Please ensure every page is correctly numbered
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